Terms and Conditions

Appointments & Deposits

A 50% deposit is required to secure all bookings. Deposits are non-refundable and will be deducted from the final service total.

All colour services require a finishing service, either a Cut & Blowdry or Blowdry.

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Cancellations & Rescheduling

Please provide at least 72 hours’ notice if you need to cancel or reschedule your appointment. Changes made with less than 72 hours’ notice will result in the loss of your deposit.

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Late Arrivals

If you arrive more than 15 minutes late, I may need to adjust your service or reschedule your appointment depending on the remaining time available.

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Pricing

Service prices listed are starting prices and may vary depending on hair length, thickness and product usage. Final pricing will always be discussed during consultation.

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Extensions

Clients booking hair extension services must attend a consultation beforehand to assess suitability, colour matching and pricing.

The full cost of the hair is required before ordering and is non-refundable once the hair has been purchased.

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Hair History & Consultation

A colour consultation must be booked at least 48 hours before any colour service.

Please ensure all hair history is disclosed during consultation. Previous colour, box dye or chemical services may affect the outcome of your appointment.

If previous colour history has not been disclosed and this affects the time or process of the service, additional time and charges may apply.

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Hair Condition

While every effort will be made to achieve your desired result, the condition and previous history of your hair may affect what can be safely achieved in one appointment.

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Patch Testing

A patch test is required at least 48 hours prior to your colour appointment if you are a new client or have not had colour with me in the last 6 months.

Without a valid patch test, I will not be able to carry out your colour service.

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Guests

Due to limited space and to ensure a calm working environment, I kindly ask that you attend your appointment alone unless agreed in advance.

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Results & Adjustments

Client satisfaction is very important. If you have any concerns with your service, please contact me within 72 hours of your appointment so we can discuss and arrange any necessary adjustments.

Adjustments will only be offered if the issue is a result of the service provided. Refunds are not offered on completed services.

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Aftercare

Aftercare advice will be provided following your appointment. I cannot be responsible for the results of services if aftercare instructions are not followed.

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By booking an appointment, you confirm that you have read and agreed to these booking policies.